Visual Risk Solutions Visual Risk Solutions Announcing the new VISUAL Risk Portal The company that helps you "See inside your business" announces the new VISUAL Risk Portal Dublin, OH April 16, 2004 VISUAL Risk Solutions, a leading supplier of claims management solutions for the P&C, TPA and Risk Management Industry and developer of the VISUAL Claims Studio Suite, is pleased to announce its next generation of the VISUAL Risk Portal. System Overview The VISUAL Claims Studio software suite is a comprehensive claims management system that combines key risk, claims, and insurance information necessary to manage risk in today's complex business environment. VISUAL Claims Studio, part of our VISUAL Risk Studio system, helps users process, manage, and analyze critical claims data including: General Liability Claims Auto Liability Claims Workers Compensation Claims Property Claims USL&H/Longshoremen Claims Incidents/Events OSHA Compliance Insurance Policies Case Management and more High Scale / High Performance VISUAL Risk Studio provides you with the most proven, tested commercially-available RMIS application in the industry. Our superior performance results are documented including benchmarks from client production databases of over 2 million claim files coupled with over 7 million payment transactions while incorporating an impressive list of thousands of users. We continue to enhance and optimize VISUAL Risk Studio to offer you a feature-rich application while focusing on a proven, scalable architecture that delivers predictable performance. VISUAL Claims Studio is a modular system developed on the Microsoft platform using client server technology. The user-friendly interface also allows for customized and ad hoc reporting through our web-based claim reporting suite: VISUAL Reports Studio. Other features include: Claim searches based on different kinds of criteria, or a combination of criteria Built-in look up lists, such as standard NCCI coding, assure accuracy and consistency Detailed injury and body part tracking including ICD-9 and CPT coding Case Management and treatment tracking Complete quit and return-to-work history Basic employer information at a glance Summary of payments and reserves, by payment code Details of financial transactions Things-to-do notes for promoting accurate and timely follow up Drop-down selection boxes throughout the system to ensure consistency Pop-up calendars to make it easy to schedule items for follow up Powerful payment processing tools allow you to monitor and control funds, effectively determine the total cost of risk, and evaluate claims costs within each line of business, policy, bank account, organizational hierarchy level and cost center. You can create, adjust and track reserves simply and efficiently. Event tracking allows you to link multiple claims to a single causal event, thereby giving you an accurate picture of the consequences of catastrophic claims. Potentially compensable event tracking also allows you to screen for high-risk behavior or problem-prone areas, allowing for pro-active assessments and loss control. Reporting is handled through Business Objects, a third party report writer capable of integrating with any open ODBC database. VISUAL Risk Studio has over 2,000 documented software features and functions to provide clients with a great deal of versatility in the use and scope of the application. This has helped us create a large list of diverse customers, including but not limited to general industry, hospitals, utilities, governments, transportation, retail, insurance companies and third party administrators, just to name a few. Our clients also include large multi state, multi national Fortune 500 and 100 companies requiring complex geographic networking and internet deployed applications. Visual Risk Solutions also offers a client specific web portal infrastructure (VISUAL Risk Studio Portal™) to complement the traditional claims processing functions and offer a more enterprise risk management (ERM) solution to encompass additional risk and exposure data tailored to a clients needs. Clients can host department documentation like: procedural guidelines, department forms, exposure data and other information needing access via a departmental intranet or internet web portal. The portal can also include a central area to link into the VISUAL Claims Studio application. Many of our clients are working with us to identify more efficient ways to deploy their applications and the type of information and people they can grant access to this information. VRS is excited about the unique tools we provide to clients and we look forward to discussing examples of these tools to Baltimore County . VISUAL Liquid Web™ & EFROI.com VISUAL Liquid Web™ technology gives clients the ability to have customizable front-end data capture products. Since the product design is built around how you capture information, it is the easiest and fastest way to gather data. The system integrates directly with the VISUAL Claims Studio so you never need to re-key information. When you use the optional Studio Rules EngineT, you can auto assign adjusters, attach work flow tasks, create diaries, and even set a reserve, all from the original web entry. In addition, as an industry early innovator in the design of website submission of electronic event and first reporting, we formed EFROI.ComT. This online hosted service allows clients to electronically capture Event and State First Reports of Injury data over the web. The system produces the required supporting forms and routes them directly to your data warehouse, third party administrator, insurance company or central office. Completed data can be stored on our data warehouse or integrated directly into your claims environment. Claims Management Module Extensive Business Rules: The VISUAL Risk Studio comes with an extensive list of automated business rules designed to help you process claims faster and with greater efficiency. System generated rules can automatically create diaries and to-do list items for a variety of claim management functions. Electronic Mail Interface: Reports and screenshots can all be sent electronically through the VISUAL Claims Studio email interface through Microsoft Outlook. Diary System: VISUAL Claims Studio incorporates a robust diary system to help keep claims adjusters fully informed during the life cycle of a claim. Adjusters can monitor both pending and completed tasks through the Calendar screen which includes future actions and divides information by categories and sub-categories. System generated tasks are also flagged for easy identification. An extensive Notes tab allows for narrative commentary on actions while the diary history screen displays completed activities. Multiple system generated reports can easily be produced through the standard template reporting tool to help manage adjuster workload and productivity. Litigation Tracking: Litigation information and events are stored within the claim file and diary tools. This allows for integrated management of all aspects of the claim life cycle, including if and when the claim becomes litigated and tracking the outcome. EDI & e-Commerce: Clients and state entities are quickly incorporating mandatory EDI submission requirements for banking, data extracts, supply chain automation, FROI and SROI notification and regulatory compliance. Leveraging our EDI and e-commerce technology can increase your efficiency and drive more accurate reporting while eliminating the paper burden. The VISUAL Claim Studio incorporates the most robust EDI solution available in the market, Red Oak SystemsT. This application incorporates breakthrough Business Edit System technology that preprocesses and validates EDI data prior to transmission. In combination with this tool set, our approach incorporates proven sequencing routines, triggers and enhanced workflow processes to improve predictability and accuracy of your data. Organization Hierarchy: VISUAL Risk Studio comes with a user-configurable organization hierarchy. The hierarchy also contains information on the company's departments, contact names, insurance programs, audit data, and more. Check Printing: Payment processing and check printing is handled through the optional Check Processing module integrated in the VISUAL Claims Studio. Multiple payees, scheduled payments, third party garnishments, are just a few of the functions available in this module. Check stock can be pre-printed or laser printed as needed, complete with MICR bar-coding and customer logos. Search Capabilities: VISUAL Risk Studio incorporates an extensive search function to look up claims and claimants in a variety of methods including but not limited to claim number, event number, claim date, claim type, claimant's name, organization hierarchy level and social security number. Document Imaging: More and more claims departments are becoming paperless and VISUAL Risk Studio allows you to make this move without concern. Robust, user friendly document imaging capabilities allow you to save, store, and view documents and other file types attached to individual claim records. Clients utilizing our hosting environment can also leverage an enterprise imaging system for more robust imaging requirements. Contact Management: Full contact information is stored within VISUAL Risk Studio for easy access and retrieval. This information includes all potential parties involved in a claim for historical retrieval and trending analysis. General Liability/Property/Auto Module Multiple Claimants: VISUAL Risk Studio allows multiple claimants to be tracked on a single claim or incident. Case/Medical Management: Case Management and Medical Management is an integrated module within the VISUAL Claims Studio application. Body Parts injured, Nature of the Injury, Case management notes, ICD9 codes and CPT codes/diagnosis are some of the standard informational fields that are tracked in this area. Clients can also leverage our optional Pharmacy Benefits tracking tool for detailed prescription and medication tracking. Reporting Module (VISUAL Reports Studio Professional Suite) At Visual Risk Solutions, we understand that reporting and data analysis are key aspects of any risk management program. That's why we have selected one of the most versatile reporting tools in the industry as the reporting engine for the VISUAL Risk Studio product suite. The VISUAL Reports Studio utilizes the "WebIntelligence" and ad hoc tools within the BusinessObjects reporting tools. WebIntelligence delivers the most powerful web query, reporting, and analysis capabilities on the market. It is a thin-client solution that enables your users to easily track, understand, and manage organizational data over intranets and extranets, while maintaining tight security over data access. It provides powerful integrated query, reporting, and analysis functionality for relational and OLAP data sources all within one web-based product. Self-service data access empowers users to create reports, perform ad hoc queries, analyze data, and apply boardroom-quality report formatting. WebIntelligence makes business intelligence (BI) easy for users of all skill levels. Casual users are empowered to create reports and analyze the data themselves via step-by-step report creation and one-click, on-report analysis. Advanced users fully leverage BI by creating sophisticated multi-block reports with powerful calculations, filters, and drill-through analysis. The VISUAL Reports Studio complete reporting suite can provide: Extensive reporting capability User-defined sorting and totaling User-defined queries by report Capability to store user-definitions for later use Scheduled reports Internet publishing As-of reporting Data export to Adobe Acrobat, Microsoft Excel, HTML For those customers needing even more powerful reporting tools, the full BusinessObjects product is also available. There are over 150 standard template reports included in the VISUAL Reports Studio which include Business Objects template reports and Standard Templates reports within the VISUAL Risk Studio. These reports range from Loss Runs, Experience Reports, Frequency and Severity reports, claims analysis and adjuster productivity reports to name a few.